Our Monthly Support Plan provides prepaid monthly support with our Remote Access Technical Support.

US $127.00 paid in advance per month.

 

 

 

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Remote Support Made Easy for a flat fee per month or year for hours of support.

Our Remote Assistance technology enhances productivity by enabling us to provide instant, Web-based technical support to our clients. We may be able to immediately solve technical problems by viewing and controlling your computers remotely, saving precious time and cutting travel-related expenses.

This Web based computer assistance solution provides affordable remote-support functionality with easy-to-use features and strong security that downloads on demand. We may provide support to anyone, anywhere, without having to pre-install the software.

Key benefits:

• Increased productivity and less down time by our ability to provide immediate support.
• Lower service call costs due to reduced time and money spent on traveling to and from client offices.
• We have the ability to provide services even when clients are away from their computers.
• Easy setup and fast connection speeds allow us to get in and out of sessions quickly.
• Support is available for both PC and Mac users.

Security:

• Users can rest assured that their data is secure. Screen sharing and remote control of customer computers is 100 percent permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.

Applications:

• Help with slow or under performing computers including remote hardware diagnostics.
• Help with network access, fax, printer, or file sharing problems.
• Help with software applications. Training, quick tips, help when you get stuck in an application.
• Help with document management. Training, quick tips, help when you lose or delete a document.
• We may perform remote backups, virus, malware, & spyware checks, and virus removal.
• We may perform remote administration and streamline internal support tasks.

Quick list of Remote Support features:

• Easy Setup: Sign up and set up in just two minutes.
• Two-way Screen Sharing: We may see exactly what’s happening on your desktop or we our able to show you our screen as an example.
• Remote Control: We can remotely take control of your desktop, to provide service just as if we were sitting at your computer.
• Multiple Sessions: We can simultaneously support multiple computers / workstations at one time.
• Remote Diagnostics: We can quickly obtain your computer system information to access problems.
• Annotation Tools: We can draw, highlight and point to items right on the screen.
• Live Chat: We have the ability to chat in real time with clients instead of staying on the phone.
• File Transfer: We have the ability to instantly exchange files and folders with your computer.
• Unattended Support: We can work on your computer even when you are away. You may set
  up Unattended Support on as many computers as you like.
• PC and Mac® Support: We support both PC and Mac users – from either a PC or a Mac
  computer. (Some features are not available for the Mac platform.*)
• Reboot/Reconnect: We have the ability to restart your computer and automatically reconnect to
  the support session in progress.
• Log In as Administrator: We can perform system administrative tasks remotely.
• Instant Support Sessions By Invitation: We can quickly send an email or an instant message containing a link to create a support session.

* Some features not available with Mac Support including File Transfer, Annotation Tools, Reboot / Reconnect, Log In as Administrator and Unattended Support. Remote Diagnostics, Live Chat and Multiple Sessions are also unavailable for sessions launched from a Mac.